Effective date: 01 January 2026
Newopportunity Pty Ltd ("we", "our", "us") respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our bouquet ordering and delivery services in Australia, including through our website newopportunity.life and related customer support channels.
Information we collect. We may collect personal information that you provide directly, such as your name, email address, telephone number, billing and delivery addresses, gift messages, and order details. We also collect transactional information, preferences relating to bouquet styles, and communications you send to us. When you browse our website, we may collect device data including IP address, browser type, pages viewed, and approximate location derived from your IP, as well as cookies and similar technologies that help us understand site performance and improve your experience.
How we use information. We use personal information to process and deliver orders, manage payments, provide customer support, personalise recommendations, and run quality assurance. We may send service updates about your order status, delivery windows, or substitutions where appropriate. With your consent where required by law, we may also provide marketing communications about seasonal edits or offerings. You can opt out of marketing communications by following unsubscribe instructions in our messages.
Disclosure. We may disclose information to delivery partners, payment processors, IT service providers, and professional advisors who assist our operations. These parties are engaged under arrangements that require appropriate safeguards. Where deliveries occur outside Sydney or involve specialty stems, we may coordinate with reputable florists in other Australian regions to fulfil your request. We may also disclose information when required by law, in response to valid legal processes, or to protect our rights and the safety of customers and staff.
Cookies and analytics. Our website uses cookies to maintain session integrity, remember preferences, and measure engagement. You can manage cookies through your browser settings, but essential cookies are important for core functionality such as checkout. Aggregated analytics help us understand page performance, detect errors, and inform improvements to content and navigation.
Data security. We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or loss. These measures include access controls, encryption in transit where applicable, secure credential practices, and staff training. While safeguards reduce risks, online transmission involves inherent uncertainties; we encourage customers to use strong passwords and keep order confirmations private.
Data retention. We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain records for auditing. Retention periods vary by category of information and business purpose. When information is *** longer required, we take reasonable steps to de-identify or securely destroy it.
Your rights. Subject to Australian law, you may request access to personal information we hold about you, seek correction of inaccuracies, or raise privacy concerns. We respond within a reasonable timeframe. To submit a request, contact our team via Newopportunity@gmail.com or by post to 27 King Street, Sydney NSW 2000. For marketing messages, use the unsubscribe link included in each email.
Overseas disclosures. Our core services are provided in Australia. From time to time, trusted providers that support our website or communications may operate infrastructure in other countries. Where overseas disclosures occur, we take steps intended to ensure comparable standards of protection consistent with applicable law and contract terms.
Third-party links. Our site may reference partner content related to events or gifting. These websites operate under their own policies. We recommend reviewing relevant notices when visiting external services.
Updates to this Policy. We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The updated version will be posted at newopportunity.life with a revised effective date. Material changes will be highlighted in a suitable notice on our site. Continued use of our services following an update indicates that you have reviewed the revised terms.
Contact us. If you have questions about this Policy or wish to exercise privacy rights, please contact: Privacy Officer, Newopportunity Pty Ltd, 27 King Street, Sydney NSW 2000; phone + (61) 47 385-92-14; email Newopportunity@outlook.com. We aim to address enquiries promptly and with care. If your concerns remain unresolved, you may contact the Office of the Australian Information Commissioner for guidance.
